Your Questions Answered
At Real Hair Co, we understand that the world of high-end hair extensions can bring many questions. From choosing the right type to understanding care routines, we're here to provide you with clear, concise answers. Browse through our FAQs or reach out directly for personalized guidance.
Product Questions:
What types of hair extensions do you offer?
We offer a variety of hair extensions, including Tape Hair Extensions, Mini Weft Extensions, Keratin Flat Tips, and more, all crafted with the highest quality real human hair.
How do I choose the right color and texture for my hair extensions?
We recommend consulting with a professional hairdresser for color matching. You can also use our online color matching service and send us a photo of your hair in natural light for personalized advice.
Can I style my hair extensions with heat tools?
Yes, our hair extensions are made from real human hair and can be styled with heat tools. We advise using a heat protectant spray to preserve the integrity of the hair.
Application Questions:
How are Tape Hair Extensions applied?
Tape Hair Extensions are applied by sandwiching small sections of your hair between the tape wefts. It's a process best done by a professional stylist to ensure a secure and natural-looking result.
How long does it take to apply extensions?
The application time can vary depending on the type of extensions and the desired look. Typically, Tape Hair Extensions can take about 1 hour to apply, while individual strands like Mini I tips may take 2-3 hours.
Care and Maintenance Questions:
How do I wash my hair extensions?
Use a sulfate-free shampoo and lukewarm water, wash gently, and avoid scrubbing the tape or bonds. Always follow with a moisturizing conditioner on the ends.
What is the best way to brush hair extensions?
Use a soft bristle brush or a specific extension brush. Start from the ends and work your way up to prevent tugging at the roots.
Purchase and Shipping Questions:
How do I place an order for hair extensions?
Orders can be placed directly through our website. Simply choose the extensions you wish for and add them to your cart. Then proceed to checkout and follow the instructions.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for in-stock items. Custom orders will take longer due to the personalization process.
Return and Exchange Questions:
What is your return policy for hair extensions?
We accept returns within 30 days of purchase, provided that the hair extensions have not been worn, altered, or removed from the original packaging.
Can I exchange my hair extensions if I chose the wrong color?
Absolutely. We offer a one-time exchange for unworn extensions within 30 days of purchase. Please contact customer service to initiate an exchange.
Training and Support Questions:
Do you provide training for hairdressers wanting to learn about hair extensions?
Yes, we offer comprehensive training programs for hairdressers. Visit our Education section for more information.
Where can I get support if I have technical questions about applying extensions?
Our expert team is on hand to provide support. Contact us via email, phone, or live chat for assistance.
Can't find the answer you're looking for? Our knowledgeable team is ready to assist you. Contact us today for personalized support.
